Kennebunk, ME – June 10, 2025 – Plixer, a leader in network observability, traffic analytics, and security intelligence, today announced Plixer AI Assistant for Plixer One, a major step forward in simplifying and accelerating the way IT network and security operations teams investigate, troubleshoot, and respond to network incidents.
Announced at CiscoLive 2025 in San Diego, Plixer AI Assistant represents a foundational enhancement to the Plixer One platform. With AI-powered assistance, users can interact with Plixer One more intuitively, reducing the time it takes to detect and resolve issues and thereby optimizing investigations and improving response times across NetOps and SecOps teams. The response to the announcement has been positive. CiscoLive attendees who have seen the interactive AI chat capabilities in action become immediately engaged and embrace it as a game-changer as they consider network visibility and performance monitoring solutions.
“This is about increasing usage, removing the guesswork, and helping every user, no matter their experience level, work faster and more effectively,” said Paul Piccard, Chief Technology Officer at Plixer. “The AI assistant expands our advanced AI capabilities in a way that allows teams to get to the answers they need sooner and accomplish key tasks with less friction, whether they’re resolving a performance issue or responding to a security alert.”
Smarter, Simpler Interaction
The initial release of Plixer AI Assistant focuses on streamlining the user experience for even the most novice user:
- Task Guidance with UI Navigation: Users can now ask for guidance on performing specific actions, such as adjusting alert thresholds or creating a report. Plixer AI responds with guided UI steps and documentation, dramatically reducing onboarding time and effort spent navigating the Plixer One platform.
- AI-Driven Report Generation: Describe an issue in plain English, like “Show me the top MITRE alerts” or “Top destinations for a host over the last 20 days,” and Plixer One generates a relevant report along with the rationale behind it.
- Smart Report Editing: Modify existing reports via natural language, adjust time ranges, apply filters, or focus on specific interfaces without digging through multiple configuration screens.
This is only the beginning! Future updates of the Plixer AI Assistant will bring deeper inline instruction, contextual guidance, and more proactive insights across the entire IT landscape for both NetOps and SecOps teams.
How Organizations Benefit
- Onboards new team members faster
- Makes expert features accessible to everyone
- Increases velocity for root cause analysis
- Reduces reliance on senior staff
- Optimizes escalations and threat-hunting
Availability
Plixer AI Assistant for Plixer One will be available in Q3 to all existing Plixer One customers.
For more information, contact AR_PR@plixer.com.