Need help? We're here.
At Plixer, we are dedicated to providing customers with best-in-class support. When you contact us you are immediately connected with an engineer who will work with you to ensure a resolution.
There are three ways to contact us for assistance: By phone, via the Customer Portal, or via the web form.
Phone: (207) 324-8805
Standard Support: Monday – Friday, 8 AM – 5 PM EST/EDT
Premium Support: 24 x 7 x 365
Open a case
Before opening a case, you should ensure you have the following information: Customer ID, Software version, Product, and Description of the issue. To get started, choose your method below. If you are new to Plixer or do not have a login to our Customer Portal, you can request a login by opening a separate case using the web form and our engineers will set up your account.
Support resources
The following resources are available to you without needing to open a case, giving you access to important information immediately.
Product documentation
Our product documentation, including our product release and end-of-life policy, is available to help answer any questions you have.
Exporter configurations
View a extensive set of NetFlow and IPFIX configuration guides for the most common flow-exporting devices, as well as some less common configurations.
Customer support guide
This guide provides details for Plixer’s technical support services, which are available to customers during the contract term.
Beta program
If you’d like the opportunity to help test future versions of our products, sign up here.
End of life policy
Make sure you are on a supported version of hardware and software by looking at our product end of life policy
