Customer Technical Support
Phone: (207) 324-8805
Tier 1 Support: Monday – Friday, 8AM – 5PM EST/EDT
Tier 2 Support: 24-hour x 7 days
Support resources
Customer portal
Plixer is pleased to offer customers access to the Plixer support portal. In the portal, you can open/manage cases, access our knowledgebase, and more. Need an account, just open a support ticket and our team will set you up.
-
Product documentation
Our product documentation, including our product release and end of life policy, is available to help answer any questions you have.
-
Exporter configuration
Select your device to learn how to export flow data to your flow collector.
-
-
Additional resources
Please visit our video resource page for getting started, vendor support and other helpful videos.
-
Beta program
If you’d like the opportunity to help test future versions of our products, sign up here.
-
