First National Bank Of Pennsylvania Optimizes Network Efficiency, Reduces It Operating Cost And Improves Customer Service Delivery With Plixer International’s Scrutinizer Network Monitoring Suite
Sanford, ME — Jun 01, 2010 — Network traffic jams can wreak havoc on any business, but when money is quite literally on the line, the stakes are even higher.
As a leading provider of commercial and retail banking, leasing, insurance and consumer financial services in Pennsylvania and Ohio, First National Bank of Pennsylvania relies heavily on its critical network infrastructure to process teller and ATM transactions and keep funds flowing smoothly across its 300 remote sites.
When bandwidth issues began inexplicably clogging the system, the company turned to Plixer International’s Scrutinizer NetFlow and sFlow Analyzer to gain visibility into network traffic, streamline troubleshooting and boost traffic flow.
When data transmission slowed to a crawl and sluggish response plagued critical systems (some of which stopped altogether), even FNB’s VoIP phone calls began to drop and suffer poor quality. Determined to find a monitoring solution that would provide the visibility needed to generate traffic insights, senior network engineer Mark Arblaster pitted Scrutinizer against three other competing products in a grueling 14-day trial.
“In the end, we went with Scrutinizer because of its usability, cost-effectiveness and the amount of data that the program collects,” Arblaster said. “After the 14-day trial was up, we immediately purchased Scrutinizer.”
Where competing solutions failed to provide comparable scalability, and others required the costly purchase of new equipment, Scrutinizer’s powerful NetFlow and sFlow analysis solution scaled elegantly to provide the robust monitoring features FNB needed across its network right out of the box and at an affordable price point.
One of the first big tests for Scrutinizer came soon after implementation when scores of employees attempted to access an internal Flash video link simultaneously, sending bandwidth consumption over the edge and VoIP call quality plummeting in the customer call center.
“With Scrutinizer, we were able to quickly determine where the traffic was coming from and remove the links all in a span of about ten minutes” Arblaster said.”Our old solution would’ve taken ten minutes just to load.”
In operating costs alone, Scrutinizer has saved FNB $32,000 annually and improved troubleshooting time by 50 percent versus the month-to-month pricing of its previous network monitoring solution.
“With Scrutinizer, the only recurring cost was maintenance, and that cost for the entire year was $800 less than the monthly cost on the old solution, a program that only covered four sites” Arblaster said. “The time to find the information you’re looking for is a lot shorter with the dynamic capabilities and easy layout of Scrutinizer.”
Where the previous product retained data for only 48 hours, Scrutinizer stores historical network data for as long as needed. Arblaster says this historical data has been crucial to important forensic work. As an important residual benefit, Scrutinizer enables the FNB IT team to quickly and easily verify complex network configurations to ensure proper data flow over the right paths.
Plixer’s NetFlow and sFlow analysis solutions are used to monitor traffic across some of the largest data networks in the world, including those of Blue Cross, Citizens Bank, Visa, Intel, Cisco Systems, Chase, Paramount Pictures, AGFA, Turner Broadcasting, ABN AMRO, and more.
For more information about Scrutinizer, visit www.plixer.com.
Download a free trial of Plixer’s Scrutinizer for NetFlow traffic analysis, or schedule a live demo by calling: (207) 324-8805 or via email at [email protected]. For more NetFlow insight, follow Plixer International on their Blog, Twitter, Facebook or join the NetFlow Developments Group on LinkedIn.
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About Plixer International, Inc.
Plixer International, Inc. develops and markets network traffic monitoring and analysis tools to the global market. All of the tools are built from the ground up with valuable feature sets and ease of use in mind. Plixer tools have been used to analyze and troubleshoot irregular traffic patterns by IT professionals with some of the largest networks in the world, such as CNN, The Coca-Cola Company, Lockheed Martin, IBM, Regal Cinemas, Raytheon, and Eddie Bauer.
For product and sales information, contact Plixer International, Inc. at 1 Eagle Drive, Sanford, Maine, via telephone (207) 324-8805, fax (207) 324-8683; or visit the Plixer website.
Published in Press Releases 2010