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Can they do it and put it in writing? See page 2 for details.
"We set up the UDP port ranges to monitor for VoIP payload and control characters, based on the data from Avaya, but I couldn't locate any control traffic. That was when I realized that the PBX was using the H.323 protocol instead of the even UDP ports for control. The minute we get a ticket saying a particular site or application is down, Scrutinizer is the first place we go."
Jose, American International Group, Inc.