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|Service Level Management|

Service Level Agreement (SLA) Overview: Ideal Service Levels necessary for a business to run efficiently vary in most organizations. Measurement tools need to be flexible enough to include parameters such as time of day monitoring. Lastly, we believe reporting must be equally as flexible and automated.

Highlights: Automated web-based scheduled emailed reports on the data you need Template driven wizards Historical reporting and trending on: Availability Response Time Utilization and more

Click for an example of an emailed report

More Features:

	Gain the above information on devices and applications previously thought impossible
	Complements ITIL, Six Sigma and other emerging standards

Benefits:

	Provides the information necessary to calculate forecasts
	Problem areas become very obvious
	On demand web reports when you need them most (i.e. in a meeting)

Click for the WebNM SLM Architecture

Distributed Data Collection
Distributed application monitoring and latency reports using IP SLA technology. WebNM will leverage functionality on the existing routers and switches and empower them to act as distributed probes. Our engineers will show you how to setup existing hardware to test for application availability and even measure the latency of critical applications that should respond within a predefined threshold. The Scrutinizer NetFlow Analysis component ensures you can find out: who, what, where and when on any given link.

Cisco IP SLA (formally SAA) Viewing data as seen from a central location is only partially beneficial. WebNM will work with your existing routers and switches (i.e. without deploying probes) to gather response time from multiple points around the network. In short, with WebNM we can use your existing Cisco routers to perform the following:

UDP Echo measures the response time from the Cisco router to any IP device. Jitter measures direct packet loss and Jitter. Jitter is inter-packet delay variance. It is very important when utilizing VoIP/Video. HTTP measures Round Trip Time (RTT) taken to connect and access data from an HTTP server. DNS Lookup RTT TCP Connect RTT HTTP transaction time RTT DHCP measures the RTT taken to discover a DHCP server and obtain a lease from it. The IP address is then released. DLS+ measures the DLSw+ protocol stack and the network response time between DLSw peers. DNS measures the response time by taking the difference between the time token to send DNS requests and receiving a reply.

Click for an example IP SLA trend of DNS response time

Click for an example IP SLA trend of HTTP download traffic

SLA Reporting Templates
WebNM ships with a number of templates, making Service Level Reporting a snap. A single host can be polled once and be a member of multiple groups for reporting purposes. This is useful when reporting on branch offices, business units, specific customers or applications. Customizable date ranges, as well as all of our exclusions, are easily configured. Once the report is saved, it can be scheduled for generation and automatically emailed on a regular basis.

Click for an example availability report

Drill down on hosts to get historical trends on individual devices.

QoS - Transaction Latency - Service Level Reports
Ping latency reports are a staple deliverable. WebNM takes this a step further by supporting transaction monitoring and trends the latency to communicate with applications over time. If the response time rises above the acceptable QoS level, a notification is sent.

Use NetFlow to verify application availability and uptime
Leverage the NetFlow reports to help verify availability of the applications and services that your business depends on. WebNM's Scrutinizer allows you to verify application availability, while simultaneously letting you review traffic levels.

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